The Easiest Way to Hear Every Voice
Resident feedback is more than a satisfaction score; it’s your blueprint for improvement. But when feedback is scattered, inconsistent, or never followed up on, valuable insights are lost.
Why Most Feedback Never Sees the Light of Day
Feedback is full of valuable signals, yet too often it gets lost in the process. These are the barriers that stop it from driving meaningful action.
Low Response Rates
Generic surveys often arrive weeks after the initial interaction, long after the resident has mentally moved on from the issue. This timing gap leads to extremely low response rates and half-baked insights.
Feedback Stuck in Silos
Resident feedback rarely lives in one place. A comment shared over text, an email sent to a manager, and a complaint raised in-person often end up scattered. With no unified view, support teams are forced to piece together fragments.
No Sentiment Tracking
When managers can’t detect dissatisfaction as it’s happening, they lose the chance to address it before it escalates. Without real-time tracking, frustration builds silently, turning small concerns into major conflicts.
Manual Follow-Up Processes
Even when issues are flagged, the follow-up process is often slow, manual, and inconsistent. Teams juggle spreadsheets, emails, and endless reminders, letting small concerns slip through the cracks.
Traditional Surveys
Generic survey questions miss the mark. They fail to capture the unique pain points of residents across different properties, services, or communities. Instead of actionable insights, teams are left with vague data.
Insights Without Action
Collecting feedback is only half the battle. Too often, data sits in dashboards or reports. Without quick analysis valuable insights lose their impact, leaving residents frustrated and teams stuck repeating the same mistakes.
Turning Insights into Immediate Impact
From in-the-moment surveys to multi-channel sentiment tracking; VerbaFlo ensures every voice is heard and acted upon.
Trigger Feedback Requests Automatically
Automatically send surveys right after key moments, maintenance requests, move-ins, community events, and more, so feedback is captured when it’s fresh and most meaningful.
Capture Feedback Across Every Channel
Meet residents where they already are. Whether through WhatsApp, email, chat, or voice, feedback flows in seamlessly across every channel; making it easy for residents to respond and simple for teams to capture insights without friction.
Context-Aware Routing to the Right Teams
As soon as a resident submits feedback, our system analyses the context and routes it to the right team; leasing, maintenance, or community managers, so conversations are picked up faster and actioned quicker.
Segmented Surveys for Relevance
Tailor your surveys to reflect who your residents are; by age, location, student type, or background. Whether you're gathering move-in feedback or service opinions, VerbaFlo helps you ask the right questions to the right people.
Automated Follow-Up Flows
Trigger the right next step for every type of feedback, whether it's a thank-you note, a maintenance escalation, or a follow-up question. Our automated flows ensure no resident is left waiting, and no insight goes unacknowledged.
Feedback Dashboards for Instant Visibility
From positive reviews to unresolved concerns, track every piece of resident feedback in one real-time dashboard. Filter by building, service type, or team and turn themes into action before problems grow.
VerbaFlo’s Capabilities for Smarter Feedback Collection
Features to make feedback effortless, actionable, and consistently part of your growth rhythm.
Full CRM Integration
Every piece of feedback, whether it’s a survey response, review, or comment - is automatically logged into your CRM. From submission to resolution, all data is captured and time-stamped for visibility. VerbaFlo can also integrate with third-party CRMs to keep your records seamless.
.png)
Direct Ticketing System Sync
VerbaFlo integrates with platforms like Jira, ClickUp, and Zoho Desk to auto-create tickets whenever a feedback item requires follow-up. Each ticket includes resident details and context, ensuring accountability and timely resolution.
.png)
Smart Query Tagging and Routing
Every response is automatically tagged by category (e.g., maintenance, service quality, facilities) and urgency level. The system then routes it to the right team or triggers an automated acknowledgement, so no valuable feedback gets overlooked or delayed.
.png)
Unified Communication Inbox
Bring all feedback channels - surveys, WhatsApp, chat, and email - into one centralised dashboard. Your team gets a real-time view of open responses, pending actions, and follow-ups, removing silos and ensuring nothing slips through the cracks.
.png)
Built for All Kind of Feedbacks
From maintenance issues to billing questions, onboarding guidance to contract terms; VerbaFlo is trained on your business model, not just maintenance workflows. It understands the tenant lifecycle end-to-end
.png)
Data-Driven Support Insights
Track trends in support volumes, query categories, resolution times, and team performance. VerbaFlo’s built-in analytics help you identify where residents need the most help and how your team can work smarter, not harder.
.png)
Seamlessly Integrate Into Your Ecosystem
Unify your ecosystem with plug-and-play integrations that sync data and keep every workflow running smoothly.
See What Our Users Are Saying
.avif)
Frequently Asked Questions
Key information to help you explore, understand, and implement VerbaFlo.
Yes. VerbaFlo is designed to adapt to your existing workflows. Our system is API-first and modular, allowing seamless integration with your unique processes, tools, and data flows without requiring major operational changes. Plus, our in-house team of top-tier AI engineers can customise and implement specific workflows tailored to your business needs.
Deployment typically takes 4-6 weeks, depending on your current system architecture and integration scope. Our onboarding team works closely with your technology and operations teams to ensure a smooth and efficient rollout.
Yes. VerbaFlo’s AI is fully customisable to reflect your brand’s tone, voice, and communication style. Whether you want it to sound professional, warm, witty, or even switch between tones; we make it possible. You’ll have access to a dedicated AI Playground on the dashboard, easy to use and entirely controlled from your end. This gives you the flexibility to update messaging, define tone, choose the AI’s voice or gender, and fine-tune responses as your brand evolves. Every conversation stays consistent, intentional, and on-brand; at scale.
VerbaFlo’s AI is continuously improved through supervised learning and real-time feedback loops. Your team can flag conversations, update responses, or request tone adjustments all of which are reviewed and fine-tuned by our AI trainers to keep the system aligned with your evolving needs.
Yes. VerbaFlo automatically qualifies leads in real time during conversations. It captures key details like location, move-in date, room type, and urgency, then uses AI-based logic to score and categorise leads based on their intent. This helps your team focus on high-priority enquiries while the rest are routed through smart nurturing flows.
VerbaFlo captures all the essential lead details directly through conversations. This includes location preference, move-in date, budget, room type, university details, nationality, and even intent signals like urgency or interest level. Everything is synced to your dashboard in real time for easy tracking and follow-up.
More on AI
Bringing you the latest developments, best practices and innovations in AI and automation.
.png)
Ready to hear it for yourself?
Request a personalised demo and discover how VerbaFlo centralises communication and drives measurable performance across your portfolio.
