AI for every
resident conversation
One platform that handles enquiries, renewals and maintenance, and turns every interaction into intelligence for your team.
Built to perform and proven at scale
Performance data pulled from live deployments across multifamily, student housing, BTR, afforadable housing and senior living portfolios.
300K+
Residential Units
50+
Operators Worldwide
10M+
Resident Conversations
3.7s
Avg. AI Response Time
20+
PMS & CRM Integrations
<500ms
System Response Time
Every channel.
One conversation thread.
Every channel shares the same conversation history, keeping context intact from a call to a text to an email.
Answering 24/7
VoiceCall
Picks up every call and holds a real conversation, around the clock.
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Every lead followed up
SMS
Two-way SMS that handles any conversation, without missing a beat.
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Connected across favorite apps
Already on their phone
VerbaFlo connects directly to WhatsApp, Facebook Messenger, Instagram DM, and WeChat, the apps prospects and residents use every day.
20+ PMS integrations, and the CRM your team already runs stays fully connected.
VerbaFlo plugs into the systems you already run, syncing properties, units, and lease data without manual imports.
The full toolset, purpose-built for operators
Build automations, train your AI, track performance, and manage every lead without leaving one dashboard.
Workflo
Build it once. Run it forever
Design automated workflows for leasing, resident support, and renewals. WorkFlo handles every step so your team handles the exceptions.
Playground
Discover what your AI can do
Explore, shape, and evolve how your AI handles any conversation
Analytics
Know exactly what’s working
Track lead volume, response rates, and conversion across every property. Spot performance gaps before they affect occupancy
CRM
Built-in CRM. Powered by your conversations
Your leasing pipeline, helpdesk, and task management live right where your conversations already do.
VerbaIQ · AI Copilot
From first inquiry to last renewal, VerbaFlo keeps every resident and prospect conversation moving across your portfolio.
Trusted by operators. Proven by results.
Real Estate leaders share how VerbaFlo performs across their communities.
VerbaFlo has become an integral part of how we drive occupancy across our buildings. The way it captures and routes student interest feels effortless, yet the outcomes have been anything but ordinary. In just a short time, we saw hundreds of verified contacts and over £1.4 million in confirmed bookings. What’s most impressive is how intuitive the system feels, both for our team and for the students interacting with it. It doesn’t feel like tech; it feels like a real extension of our leasing process.
Read more
Laura Kurt
Managing DIrector
We’ve rolled out VerbaFlo AI across our entire portfolio, and it’s been a great experience from day one! The Verbaflo team has been so easy to work with and they understand what operators actually need on-site. The implementation process was so smooth as a result. What we’ve enjoyed most is the flexibility of the knowledge base. Being able to control the responses by quickly updating the database's knowledge base when something changes has been a game changer for us. When we’ve needed to adjust how certain questions are answered, it’s been simple to make updates and keep everything aligned with our operations. Overall, it’s a tool that’s helped us stay consistent, efficient, and in control of our messaging!
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Jordan Wohl
Regional Manager
Working with VerbaFlo has been transformative for Downing. Their innovative AI solutions have significantly enhanced our operational efficiency and project management capabilities. The seamless integration of their technology has not only streamlined our processes but also driven substantial automated improvements in our business outcomes. VerbaFlo's proactive approach to addressing our needs have made them an invaluable partner. We look forward to continuing our successful collaboration and achieving even greater milestones together.
Read more
Bay Downing
CEO
Every resident conversation, answered
VerbaFlo adapts to the full breadth of the resident lifecycle, from the most routine inquiries to the most complex.
Lead Acquisition
VerbaFlo responds to every inquiry the moment it arrives, qualifies leads, and books tours. Your team walks in ready.
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Resident Support
VerbaFlo answers any resident question instantly, on any channel, around the clock, no matter how routine or complex
Delinquency Management
VerbaFlo reaches out to residents with outstanding balances, confirms payment plans, and flags accounts that need your attention.
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Tour Scheduling
VerbaFlo confirms availability, sends calendar invites, and handles every detail so your leasing team walks in prepared.
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Tour Rebooking
When a prospect cancels or misses a tour, VerbaFlo follows up, offers available times, and gets them rescheduled before they move on.
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Maintenance
Residents submit requests and get status updates without calling the office. Your maintenance team gets clean, structured work orders.
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Questions, answered
Key information to help you explore, understand, and implement VerbaFlo.
What is VerbaFlo?
VerbaFlo is AI infrastructure for the residential lifecycle: built for real estate operators to manage high-intent conversations at scale across voice, SMS, email, web chat, WhatsApp, Facebook Messenger, WeChat and Instagram DM. It resolves common inquiries in full, from availability and pricing to policies, bookings, tours, and resident or student support, while keeping your team in control through brand-safe responses, configurable workflows, and human handover when needed.
Think of it as one system that keeps every conversation consistent, fast, and trackable without losing the nuance your teams need.
Think of it as one system that keeps every conversation consistent, fast, and trackable without losing the nuance your teams need.
Who can benefit from VerbaFlo?
VerbaFlo is designed for real estate operators that handle high volumes of repeated questions, time-sensitive inquiries, and multi-channel communication especially where speed and clarity directly impact revenue, operations, or satisfaction.
It's a strong fit for:
- Student Housing operators and accommodation brands (leasing, inquiries, tours, booking journeys, student support)
- Multifamily, build-to-rent, and co-living operators (lead handling, resident queries, renewals, maintenance triage)
- Affordable Housing and Senior Living operators (waitlist management, compliance-driven communication, renewals)
- Teams that work across multiple sites/regions and need consistent answers, even outside office hours
How do I get started with VerbaFlo?
Getting started with VerbaFlo is simple. Contact us via email at contact@verbaflo.ai or fill out the contact form on our website, and our team will guide you through the onboarding process, including a demo of our platform.
What are the key features of VerbaFlo?
VerbaFlo is feature-rich, but the value is simple: it helps you handle more conversations with the same team, consistently, safely, and across channels.
Key features include:
- Multi-channel communication: voice, SMS, email, web chat, WhatsApp, Facebook Messenger, and Instagram DM.
- Lead handling & qualification flows (without messy back-and-forth)
- Tour and booking flows with structured data capture
- Support automation for common resident/student inquiries
- Brand-safe responses grounded in your approved policies and knowledge
- Smart handover to humans with context, so teams don't start from scratch
- Journeys that automate outbound follow-up, from simple sequences to behavior-based branching
- VerbaIQ, an AI copilot that answers property performance questions in plain language, pulling live data from leads to renewals
- CRM and PMS integrations that keep resident account and conversation records in sync
- Analytics dashboard that tracks performance and trends, and recommends ways to improve outcomes
- Security and compliance controls, including SOC 2 and configurable Fair Housing Act safeguards
Can VerbaFlo integrate with my CRM and property management system (PMS)?
Yes. VerbaFlo integrates with the property management systems real estate teams already run on, including Yardi, Entrata, RealPage, and AppFolio, syncing resident account and conversation data automatically. It also connects with CRM tools like Salesforce and HubSpot, so your team works from one connected system instead of switching between platforms.
See VerbaFlo running on a portfolio like yours
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VerbaFlo is AI infrastructure for the residential lifecycle that enhances and personalises customer interactions across all communication channels for real estate businesses.
Our offices
London
UK
Austin
USA
Dubai
UAE
New Delhi
India
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The information provided on this website is for general informational purposes only and is subject to change without notice.
