Customer Support

The Real Cost of Delayed Support

From delayed responses to disconnected systems, here’s what’s holding support teams back and frustrating residents the most.

Inconsistent Replies Across Channels

Different team members handling queries via email, WhatsApp, or chat can result in conflicting answers and broken communication loops.

Slow Response Creates Dissatisfaction

Residents often wait hours or even days for answers to routine queries. This delay creates dissatisfaction, repeat follow-ups, and avoidable escalations.

Repetitive Questions Drain Staff Bandwidth

Support teams spend most of their day responding to FAQs like rent payment status, WiFi issues, or key collection leaving little room for high-priority cases.

No Central View of Ongoing Issues

Without a unified system, it’s hard to track unresolved tickets, prioritise urgent concerns, or follow up efficiently. An all-in-one dashboard supports team to keep track of everything without losing context.

Language Barriers and Time Zones

International residents may struggle to communicate clearly or get timely support due to language gaps and restricted support hours. This can delay their decision to book due to lack of understanding.

Poor Handoff Experience to Onsite Teams

When different teams escalate a query to an onsite team, the context is often lost forcing residents to repeat themselves and restarting the process. This builds frustration & impatience.

Solutions for Effortless, Always-On Support

From instant answers to smart escalations; VerbaFlo delivers consistent, AI-powered support that never clocks out.

Instant Answers for Common Queries

VerbaFlo handles high-volume FAQs instantly, from WiFi troubleshooting to payment confirmation; so your team doesn’t have to.

Omnichannel Support With Context Retained

Whether a resident reaches out via WhatsApp, email, or chat, the conversation continues seamlessly; there is no need to repeat themselves.

Automated Query Routing Based on Priority

Urgent issues (like heating breakdowns) are escalated immediately, while routine ones (like parcel pickup info) are handled automatically.

Resident Profiles With Interaction History

Every query, chat, and resolution is logged against the resident’s profile making it easy to track and follow up with full context.

Multilingual Support Around the Clock

From Mandarin to Arabic, VerbaFlo supports your diverse community with native-language communication, 24/7.

Smooth Escalation to Onsite Teams

When human support is needed, VerbaFlo passes along the full conversation history and resident data with no duplication and no frustration.

VerbaFlo’s Core Capabilities for Customer Support

These features deliver faster resolutions, reduce support load, and ensure every resident query is addressed with accuracy, empathy, and consistency.

Full CRM Integration

Every resident interaction across all channels are automatically logged into your CRM. From first contact to resolution, every message, status, and follow-up is captured and time-stamped for complete visibility and reporting.

Built for Every Kind of Support Query

From maintenance issues to billing questions, onboarding guidance to contract terms; VerbaFlo is trained on your business model, not just maintenance workflows. It understands the tenant lifecycle end-to-end and supports queries across all operational functions.

Direct Ticketing System Sync

Raise, track, and close tickets directly from the conversation. VerbaFlo integrates with platforms like Jira, ClickUp, and Zoho Desk to auto-create tickets as soon as an eligible query is received, with the resident’s details and context embedded.

Smart Tagging and Priority Routing

Every incoming query is tagged by category (e.g., maintenance, billing, WiFi) and urgency level. The system then automatically routes it to the appropriate internal team or triggers an automated response; ensuring no ticket is ever misrouted or delayed.

Unified Communication Inbox

All conversations across WhatsApp, chat, and email feed into one clean dashboard. Your team gets a real-time view of all open queries, assigned tickets, and past interactions; eliminating channel-hopping and disjointed follow-ups.

Data-Driven Support Insights

Track trends in support volumes, query categories, resolution times, and team performance. VerbaFlo’s built-in analytics help you identify where residents need the most help and how your team can work smarter, not harder.

AI-Powered Communication Across Every Channel

Communicate through every channel with instant, intelligent conversations; automated, synced, and always on.

VerbaCall

Handles inbound and outbound calls with precision 24/7 no wait times, no script fatigue, just fluid, AI-led conversations.

VerbaMail

Reads, understands, and replies to emails instantly; personalised responses, automatic follow-ups, zero backlog.

VerbaChat

Engages visitors in real time with tailored recommendations, and multilingual support.

VerbaMessenger

Engages visitors in real time with tailored recommendations, and multilingual support.

Seamlessly Integrate Into Your Ecosystem

Unify your ecosystem with plug-and-play integrations that sync data and keep every workflow running smoothly.

See What Our Users Are Saying

Working with VerbaFlo has been transformative for Downing. Their innovative AI solutions have significantly enhanced our operational efficiency and project management capabilities. The seamless integration of their technology has not only streamlined our processes but also driven substantial automated improvements in our business outcomes. VerbaFlo's proactive approach to addressing our needs have made them an invaluable partner. We look forward to continuing our successful collaboration and achieving even greater milestones together.

Bay Downing

Co-CEO

Downing

The Verbaflo team match our ambition every step of the way. Their problem solving, commitment and market knowledge have combined to deliver a constantly evolving communications solution that is driving our business performance. We’re looking forward to working with Verbaflo in partnership on this journey to transforming the way we interact with customers, finding them the most suitable accommodation option that will help them succeed at university through a frictionless process.

Max Bielby

COO

Vita Group

Working with VerbaFlo has been a game-changer for our business. Their AI-driven insights have transformed how we understand and engage with our global student audience, leading to sharper decision-making and measurable improvements across our marketing and sales strategies. We've seen a clear uplift in conversions, better alignment with student expectations, and improved campaign performance in key international markets. The platform is intuitive, the support team is outstanding, and the value we've gained far exceeds expectations. VerbaFlo is setting a new standard in data-driven growth for our sector.

Umang Gandecha

Executive Director

Londonist

From the very first conversation, VerbaFlo stood out. They really took the time to understand what we needed and never tried to push a one-size-fits-all solution. The sales process was refreshingly straightforward—no hard sell, just a genuine interest in building something that worked for us. Since then, they’ve been incredibly responsive, collaborative, and open to feedback at every stage. At Unilife, we’ve always said we’d only launch AI solutions if they genuinely improve the student experience, and VerbaFlo have helped us do exactly that. The end product strikes the right tone and adds real value—we’re absolutely delighted with it.

Richard Powell

COO

Unilife

Bay Downing

Co-CEO

Downing

Max Bielby

COO

Vita Group

Umang Gandecha

Executive Director

Londonist

Richard Powell

COO

Unilife

Frequently Asked Questions

Key information to help you explore, understand, and implement VerbaFlo.

Can VerbaFlo integrate with our existing customised workflows?

Yes. VerbaFlo is designed to adapt to your existing workflows. Our system is API-first and modular, allowing seamless integration with your unique processes, tools, and data flows without requiring major operational changes. Plus, our in-house team of top-tier AI engineers can customise and implement specific workflows tailored to your business needs.

What is the typical deployment timeline for VerbaFlo?

Deployment typically takes 4-6 weeks, depending on your current system architecture and integration scope. Our onboarding team works closely with your technology and operations teams to ensure a smooth and efficient rollout.

Can the AI be aligned with our brand’s tone of voice and communication guidelines?

Yes. VerbaFlo’s AI is fully customisable to reflect your brand’s tone, voice, and communication style. Whether you want it to sound professional, warm, witty, or even switch between tones; we make it possible. You’ll have access to a dedicated AI Playground on the dashboard, easy to use and entirely controlled from your end. This gives you the flexibility to update messaging, define tone, choose the AI’s voice or gender, and fine-tune responses as your brand evolves. Every conversation stays consistent, intentional, and on-brand; at scale.

How is the AI trained and updated on an ongoing basis?

VerbaFlo’s AI is continuously improved through supervised learning and real-time feedback loops. Your team can flag conversations, update responses, or request tone adjustments all of which are reviewed and fine-tuned by our AI trainers to keep the system aligned with your evolving needs.

Can VerbaFlo qualify leads automatically?

Yes. VerbaFlo automatically qualifies leads in real time during conversations. It captures key details like location, move-in date, room type, and urgency, then uses AI-based logic to score and categorise leads based on their intent. This helps your team focus on high-priority enquiries while the rest are routed through smart nurturing flows.

What kind of lead details can VerbaFlo capture?

VerbaFlo captures all the essential lead details directly through conversations. This includes location preference, move-in date, budget, room type, university details, nationality, and even intent signals like urgency or interest level. Everything is synced to your dashboard in real time for easy tracking and follow-up.