Challenges Slowing Down Lead Acquisition

Most leads aren't lost due to lack of demand, it is caused by delayed responses, fragmented data, and tedious processes. Without a unified, automated system, consistent conversions remain out of reach.

High Drop-Off Rates Before First Contact

Tenant often enquire, wait too long for a response, and move on; before a human rep even gets a chance to connect. Most leads are lost in the gap between interest and interaction.

Fragmented Enquiry Data Across Teams

With no unified system, different team members handle the same lead without context; resulting in inconsistent messaging and inefficient handovers.

Inability to Pre-Qualify Leads Efficiently

Property managers spend time chasing unqualified or low-intent enquiries due to the absence of a smart filtering system that identifies genuine prospects upfront.

Limited Personalisation when Scaling

Teams lack the tools to personalise interactions without adding manual effort; leading to generic replies that fail to engage high-quality leads meaningfully.

Lack of Predictive Insights for Lead Planning

There’s little visibility into enquiry trends across terms, regions, or property types; making it difficult to plan resourcing or optimize marketing efforts.

Heavy Reliance on Human Follow-ups

Lead conversion still depends on manual reminders, emails, or calls; leaving too much room for delays, drop-offs, or missed opportunities due to simple oversight.

Solutions For Smart Lead Aquisitions

VerbaFlo enables real estate businesses to capture, qualify, and respond to leads in real time. With multi-channel reach, operators can focus on high-quality prospects

Instant, Multi-Channel Responses

VerbaFlo engages users across web, WhatsApp, email, and voice within seconds; ensuring your business is the first to reply, not the last to catch up.

Smart Lead Qualification

Our AI evaluates intent, urgency, and relevance based on the enquiry; filtering out low-priority leads and pushing high-quality prospects forward for faster conversion.

Stay Ahead with Smart Insights

Get a real-time pulse on what’s working; from booking patterns to lead qualification rates.

VerbaFlo’s dashboard surfaces live metrics that help operators make faster, smarter decisions without digging through scattered data. Monitor staff load, query trends, and conversion health in one connected view.

Automated Follow-Ups to Keep Leads Warm

VerbaFlo automatically nudges cold or delayed leads with timely, personalised messages; removing the manual load and reducing drop-offs across the funnel.

VerbaFlo’s Core Capabilities for Scalable Acquisition

These features enable real-time engagement, personalised qualification, and seamless escalation, eliminating gaps in the acquisition journey and maximising conversion from every enquiry.

Instant, Multi-Channel Responses

VerbaFlo engages and follows up with your prospects 24/7 via email, SMS, phone, and chat, ensuring seamless communication across all channels.

Built-In Lead Capture Flows

Use interactive, conversational flows to capture essential details; without clunky forms or reliance on traditional systems.

Smart Nudges to Re-Engage Leads

If a prospect gets distracted, VerbaFlo detects inactivity and sends a nudge to bring them back, ensuring the chat, form, or booking flow stays on track.

Real-Time Lead Qualification

Evaluates every interaction to segment leads based on urgency, fit, and intent, so the team focuses only on those most likely to convert, saving time, effort, and resources.

Multilingual Interactions

Connects with international leads in their preferred language, with respectful, neutral communication that reflects the diversity of the tenant base.

Lead Handoff with Full Context

When a human handover is needed, the conversation history, preferences, and captured data are passed along; so teams pick up right where the AI left off.

AI-Powered Communication Across Every Channel

Seamlessly connect  across voice, chat, email, and WhatsApp, all from a single AI layer. VerbaFlo ensures every interaction is handled with speed, accuracy, and full context.

VerbaCall

VerbaCall is our AI-powered voice assistant built for leasing, maintenance, and general inquiries. It supports both inbound and outbound calls and understands natural speech. VerbaCall brings human-like clarity to voice interactions, at a fraction of the operational cost.

VerbaMail

VerbaMail automates Email Communication for lease renewals, payment reminders, policy updates, amongst others. Designed to handle multi-tenant workflows, VerbaMail keeps operations running smoothly while integrating seamlessly with your existing CRM or PMS.

VerbaChat

VerbaChat takes care of post-enquiry follow-ups, document nudges, and ongoing tenant communication through WhatsApp & WeChat. From lease reminders to policy confirmations, it automates the backend of conversations while maintaining full context across threads.

VerbaMessenger

VerbaMessenger is VerbaFlo’s AI-powered web chat built for high-intent and high-volume traffic. It sits directly on your website, qualifying leads, resolving FAQs, and sharing real-time information on pricing, availability, and lease terms. Fully customisable and active 24/7.

How VerbaFlo Works

Onboarding to Go-Live Timeline

Engineered to Integrate with Your Ecosystem

VerbaFlo integrates with your existing tech stack, CRMs, support tools, analytics platforms, and more, so your operations stay centralised and cohesive.

See what our users are saying

“The Verbaflo team match our ambition every step of the way. Their problem solving, commitment and market knowledge have combined to deliver a constantly evolving communications solution that is driving our business performance. We’re looking forward to working with Verbaflo in partnership on this journey to transforming the way we interact with customers, finding them the most suitable accommodation option that will help them succeed at university through a frictionless process”
Max Bielby
Chief Operating Officer
,
Vita Group
“The Verbaflo team match our ambition every step of the way. Their problem solving, commitment and market knowledge have combined to deliver a constantly evolving communications solution that is driving our business performance. We’re looking forward to working with Verbaflo in partnership on this journey to transforming the way we interact with customers, finding them the most suitable accommodation option that will help them succeed at university through a frictionless process.”
Dawn Williams
Marketing Director
,
Vita Student
“Working with VerbaFlo has been a game-changer for our business. Their AI-driven insights have transformed how we understand and engage with our global student audience, leading to sharper decision-making and measurable improvements across our marketing and sales strategies. We've seen a clear uplift in conversions, better alignment with student expectations, and improved campaign performance in key international markets. The platform is intuitive, the support team is outstanding, and the value we've gained far exceeds expectations. VerbaFlo is setting a new standard in data-driven growth for our sector.”
Umang Gandecha
Executive Director
,
Londonist
“Working with VerbaFlo has been transformative for Downing. Their innovative AI solutions have significantly enhanced our operational efficiency and project management capabilities. The seamless integration of their technology has not only streamlined our processes but also driven substantial automated improvements in our business outcomes. VerbaFlo's proactive approach to addressing our needs have made them an invaluable partner. We look forward to continuing our successful collaboration and achieving even greater milestones together.”
Bay Downing
Co-CEO
,
Downing
“The Verbaflo team match our ambition every step of the way. Their problem solving, commitment and market knowledge have combined to deliver a constantly evolving communications solution that is driving our business performance. We’re looking forward to working with Verbaflo in partnership on this journey to transforming the way we interact with customers, finding them the most suitable accommodation option that will help them succeed at university through a frictionless process”
Max Bielby
Chief Operating Officer
,
Vita Group
“The Verbaflo team match our ambition every step of the way. Their problem solving, commitment and market knowledge have combined to deliver a constantly evolving communications solution that is driving our business performance. We’re looking forward to working with Verbaflo in partnership on this journey to transforming the way we interact with customers, finding them the most suitable accommodation option that will help them succeed at university through a frictionless process.”
Dawn Williams
Marketing Director
,
Vita Student
“Working with VerbaFlo has been a game-changer for our business. Their AI-driven insights have transformed how we understand and engage with our global student audience, leading to sharper decision-making and measurable improvements across our marketing and sales strategies. We've seen a clear uplift in conversions, better alignment with student expectations, and improved campaign performance in key international markets. The platform is intuitive, the support team is outstanding, and the value we've gained far exceeds expectations. VerbaFlo is setting a new standard in data-driven growth for our sector.”
Umang Gandecha
Executive Director
,
Londonist
“Working with VerbaFlo has been transformative for Downing. Their innovative AI solutions have significantly enhanced our operational efficiency and project management capabilities. The seamless integration of their technology has not only streamlined our processes but also driven substantial automated improvements in our business outcomes. VerbaFlo's proactive approach to addressing our needs have made them an invaluable partner. We look forward to continuing our successful collaboration and achieving even greater milestones together.”
Bay Downing
Co-CEO
,
Downing

Frequently Asked Questions

Answers to common questions about VerbaFlo, integrations, and platform capabilities.

Can VerbaFlo integrate with our existing customised workflows?

Yes. VerbaFlo is designed to adapt to your existing workflows. Our system is API-first and modular, allowing seamless integration with your unique processes, tools, and data flows without requiring major operational changes. Plus, our in-house team of top-tier AI engineers can customise and implement specific workflows tailored to your business needs.

Can the AI be aligned with our brand’s tone of voice and communication guidelines?

Yes. VerbaFlo’s AI is fully customisable to reflect your brand’s tone, voice, and communication style. Whether you want it to sound professional, warm, witty, or even switch between tones; we make it possible. You’ll have access to a dedicated AI Playground on the dashboard, easy to use and entirely controlled from your end. This gives you the flexibility to update messaging, define tone, choose the AI’s voice or gender, and fine-tune responses as your brand evolves. Every conversation stays consistent, intentional, and on-brand; at scale.

How is the AI trained and updated on an ongoing basis?

VerbaFlo’s AI is continuously improved through supervised learning and real-time feedback loops. Your team can flag conversations, update responses, or request tone adjustments all of which are reviewed and fine-tuned by our AI trainers to keep the system aligned with your evolving needs.

Can VerbaFlo track the lifecycle of a lead from initial contact to conversion?

Yes. VerbaFlo tracks the complete lifecycle of every lead from first touchpoint to final conversions. Every interaction across channels is recorded, timestamped, and linked to a single lead profile within the dashboard. You get full visibility into where the lead came from, what was discussed, how they progressed, and when they converted giving you clear insights and audit trails without switching between tools.

Can VerbaFlo remember leads based on their previous engagement history?

Yes. VerbaFlo retains full context of every lead based on their previous engagement history. Whether a student first reached out via chat, later followed up on email, or returned after weeks; VerbaFlo remembers their preferences, past queries, and interaction timeline. This allows the AI to pick up conversations right where they left off, ensuring a personalised, seamless experience every time.

Ready to hear it for yourself?

Request a personalised demo and discover how VerbaFlo centralises communication and drives measurable performance across your portfolio.